Customer Help Desk

GlobalCIS®'s next-generation Help Desk

As one of our valued Users, you're only one click away from the support you need with our Report Query Support function referred to as "myQUERY".

What makes our customer support first-class?

24

Our average customer help desk response time is within 24 hours after receipt of the query.

8000

We answer over 8,000 online queries annually.

14

We have 14 dedicated and experienced customer support staff ready to assist you.

85

Of the 8,000 online queries received each year, 85% are simply clarifications that support the accuracy of investigations as reflected in the original report.

15

The 15% balance of queries in which an error has been identified, are resolved immediately with an updated report being issued within the same day.

950000

Our Global Control Center monitors the placement, production and delivery of 950,000 orders per annum ensuring timely delivery and SLA compliance.

GlobalCIS®'s highly automated service delivers tens of thousands of search results to our clients every day; and while we pride ourselves on providing our clients with an award winning platform that provides workflow efficiencies, we still very much appreciate that personal assistance is of the upmost importance. Our top priority is ensuring that our clients receive well-informed, friendly and time efficient service.

myQUERY User support platform, is an easy to use, transparent service that takes our Help Desk to the next level. Another step in increasing client satisfaction and overall experience, myQUERY compliments our award winning service to ensure our clients' GlobalCIS® experience is always a superior one.

Why use myQUERY?

These are just a few good reasons why to use myQUERY:

On-line & easy to use

Any number of queries can be raised by accessing our user-friendly interface.

Track your Query

As soon as a query is placed a Query Tracking Number is automatically allocated, enabling Users to track the date of lodgment and date of reply.

Comprehensive Answers

Every query is carefully checked against facts, resulting in a detailed reply to Users.

GlobalCIS® Users can rely on the global Help Desk and myQUERY which operates 15 hours a day and 5 days a week.

Users no longer need to juggle multiple vendors with varying ways in which they each respectively address problems and answer queries.

GlobalCIS® offers a unique and unprecedented professional Customer Support Center able to answer any questions in precise and accurate English related to report contents, and any discrepancy they may consider exists at the time of reviewing reports.

Refresh

(If you are unable to view the above image, click on Refresh to try again.)

*Note: Clicking on Refresh will not clear the form.

I would like some assistance from the GlobalCIS® customer Support Center.